Terms & Conditions

 IMPORTANT NOTE:

You have agreed to the following Terms and Conditions by using this Site.

Acceptance of these Terms and Conditions (“Terms”)

These Terms (including the Privacy Policy & Cookies document together with any other documents referred to herein) set out the terms and conditions on which you may use the warehouse14.co.uk website (the “Site”) whether as a guest, a visitor or browser or as a registered user.

We may update the Terms (and the documents referred to in them) and will notify such changes to you by uploading details to the Site. You should review the Terms periodically for changes. By using the Site you agree to be bound by these Terms. If you do not agree to these Terms then please do not use the Site or any part of it.

Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and Warehouse 14 Ltd (“Warehouse 14” or “we”) and such contract shall comprise the Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.

You should carefully review the Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Terms and the email confirmation of your order or the applicable details on the product page, these Terms shall prevail to the extent of the conflict or inconsistency.

General Terms and Conditions

This site is owned and operated by Warehouse 14 Ltd (“Warehouse 14”), registered in England & Wales, no 08874952, registered office is The Otters Church Road, Earsham, Bungay, Suffolk, NR35 2TJ. Any queries about these terms and conditions or any comments or complaints on or about our Site please get in touch in writing at our registered office, or by email (Click here to email us - CONTACT FORM) or telephone +44 (0) 1986 891488

1. The contract between you and Warehouse 14

Warehouse 14 acts as principal on its own account and not as agent for any other person.

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms and the applicable details on the product page.

No order shall be deemed to be accepted by Warehouse 14 until we issue an email acknowledgement of your order. The contract between you and Warehouse 14 will relate only to those goods and/or services notified in the email acknowledgement of your order.

2. Acknowledgement of your order

To enable Warehouse 14 to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and the details.

3. Ownership of rights

All rights, including copyright, in this Site are owned by or licensed to Warehouse 14. Any use of this Site or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Warehouse 14. You may not modify, distribute or repost anything on this Site for any purpose.

4. Accessing the Site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw, restrict or amend the access we provide to the Site without notice. We will not be liable if for any reason the Site or any part of the Site is unavailable at any time or for any period.

If you choose to register an account on the Site you must treat account information including passwords as confidential, and you must not disclose it to any third party. We have the right to disable an account if we believe you have failed to comply with any of the provisions of these Terms.  It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate.

5. Accuracy of content

Warehouse 14 has taken every care in the preparation of the content of this Site, in particular to ensure that all products have been fairly described. Any weights, dimensions and capacities provided are approximate only. Warehouse 14 has made every effort to display products as accurately as possible. 

The colours of products that appear on the Site may differ from the actual colours of the goods as a result of discrepancies in photographic reproduction and viewing equipment and we therefore cannot guarantee colour accuracy.

Warehouse 14 may offer products of a certain brand and will make every effort to supply that brand if ordered but on some occasions we may request by email to supply an alternative. 

Warehouse 14 offers some products in a generic format and may supply these products from a number of brands.  These products will be clearly described as such on the Site.

To the extent permitted by applicable law, Warehouse 14 disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the material on this Site. Warehouse 14 shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the material on the Site.

6. Security Matters, Viruses, Hacking and other offences

You must not misuse or abuse our Site by introducing malicious or technologically harmful material nor attempt to gain unauthorised access to our Site nor attack our Site and by breaching this term, you may have committed a criminal offence under the Computer Misuse Act 1990 and as such will be reported to the relevant law enforcement authorities.

You must not use the Site for any illegal purposes or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

Warehouse 14 makes every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that you have suitable protection when using the Site. Warehouse 14 shall not be liable to any party for any loss or damage which may arise as a result of using this Site.

Warehouse 14 cannot guarantee the security of email communications.  Using Warehouse 14’s email facility is at the user’s own risk.

7. Availability

All orders are subject to acceptance and availability. As we process your order, we will inform you by e-mail about your order progress and if any items you order become unavailable.

Orders are normally dispatched within 48 hours of the order being placed however this is not a guarantee and the dispatch time may be extended at peak periods, such as the lead up to Christmas and around Bank Holidays.

Warehouse 14 will from time to time run special promotions or offers and goods are only available while stocks last on these occasions.

8. Ordering errors

You are able to correct errors on your order up to the point on which you finalise the order and make payment.

9. Price

Prices shown on our Site are correct at the time of publication. We reserve the right to change prices without notice and end promotions as and when we choose.

Warehouse 14 products are sold outside the UK on a duty unpaid basis. The recipient of the goods may have to pay import duty or a formal customs entry fee prior to or on delivery.  Additional taxes, fees or levies may apply according to local legislation and purchasers are required to check these details before placing an order for an international delivery.  These additional duties, taxes, fees and levies are the liability of the purchaser and Warehouse 14 has no responsibility for these additional charges.

Warehouse 14 is registered for VAT.  Your order will display the VAT element as will any subsequent invoicing.

10. Payment

Purchases for goods and/or services you make from Warehouse 14 may only be paid for using the payment methods we make available and display on the Site from time to time. In all cases, shipment of goods or the provision of services will not take place until we have received cleared funds.

All prices are shown in GBP (£) and payable in that currency and you accept that some banks and other institutions may charge you additional fees for certain transactions which will be your responsibility.

All transaction documentation for goods purchased by credit or debit card will be sent to the payment card billing address and for all other payment methods documentation will be sent to the address advised by you.

11. Delivery and charges

Delivery charges are set out elsewhere on the Site.  Please follow the link to learn more about our charges and the delivery options available.

Your shopping basket on the Site displays the goods you have chosen and details of delivery costs before completing the payment process.

Orders are usually despatched by Royal Mail or other Couriers.  Some delivery options will require a signature to confirm receipt and therefore you must ensure someone is available during normal working hours to accept delivery.  If you choose our standard delivery option and your goods are unlikely to fit through a normal letter box please provide instructions during the checkout process regarding a safe place to leave the goods should no-one be available at the delivery address to accept delivery.

In the event that Royal Mail or other Couriers cannot deliver, a card will be left at the delivery address showing how to contact them to rearrange delivery or to collect. 

If Royal Mail or other Couriers have to return the goods to Warehouse 14 and you require us to redeliver you will be charged for the additional delivery cost.

Warehouse 14 will make every effort to deliver promptly but is not liable for any loss caused whatsoever by late delivery.  Delivery is NOT of the essence.  You should allow adequate time for your order to be processed and delivered.

Warehouse 14 will provide a full refund including the delivery cost charged if your goods are lost by Royal Mail or other Couriers and fail to be delivered.  If you are concerned about potential failed delivery of your goods please contact us.

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13. Returns & Cancellations

a) Damaged / faulty goods

In the event that your goods arrive damaged, are faulty or clearly not as described, please inform us by email or letter stating the problem (including a photograph if possible) and whether you wish to have a replacement or a refund for the defective item. You are required to inform us within 14 days of you receiving your order. If you require a refund for the defective item this will be made without delay and include the appropriate delivery charge but subject to the defective goods being safely returned to us.  If you wish to receive a replacement we will send this as soon as is reasonably possible after the defective goods have been returned to us and with no additional cost to you. If the item is to be replaced and is temporarily out of stock then we will inform you by email, phone or in writing immediately regarding the delay in replacing the goods.

The damaged, faulty or wrongly described goods should be returned to us within 14 days starting the day after you notified us of the defect.  Returned items must be suitably packaged with the original packaging whenever possible. We will refund any postage costs incurred on receiving the goods back in good order. Please obtain a receipt as proof of postal purchase for your own records.

b) Cancellation& Unwanted goods

You are entitled to cancel your order without reason by contacting us as follows.  If you want to cancel you must contact us anytime from the moment you place your order up to 14 days after the order has been delivered (with the exception of personalised goods or goods made to order).  This satisfies Online and Distance Selling regulations. If you cancel the order after receiving the goods you will have 14 days to return the goods from the time you notified us of the cancellation.  Any refund due for cancelled or unwanted goods will be made within 14 days of the goods being received back by us, undamaged, properly packed for transport in the original packaging.

We will refund the full value of the goods, excluding any delivery cost, within 14 days of the goods arriving back with us undamaged and in the same re-sellable condition.  The purchaser is responsible for the return cost and should ensure adequate transit insurance is in place should the goods not arrive back with us.  Warehouse 14 takes no responsibility for returned goods not received.

Warehouse 14 may impose a restocking charge if the goods are not returned in the same re-sellable condition to a maximum of 25% of the original item cost.

If you cancel your order before we ship you will receive a full refund.

The returns and cancellations section does not affect your statutory rights.

c) Cancellation by us

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party if Warehouse 14 refuses to process a purchase.  Warehouse 14 will refund your payment as soon as possible but within 14 days of you placing your order.

14. Links

The Site provides links to other websites for your information. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.

15. Disclaimer of Warranties and Limitation of Liability

To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm, loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Warehouse 14, and Warehouse 14 shall have no liability to pay any money by way of compensation, including and without limitation to all liability in relation to:

• any incorrect or inaccurate information on the Site;

• any interruptions to or delays in updating the Site;

• the infringement by any person of any Intellectual Property Rights of any third party caused by the use of the Site or any goods purchased through Warehouse 14;

• any loss or damage resulting from the use or the inability to use the Site or resulting from unauthorised access to, or alteration of transmissions or data in circumstances which are beyond Warehouse 14’s control;

• any loss of profit, wasted expenditure, corruption or destruction of data or any other loss;

• any amount or kind of loss or damage due to viruses or other malicious software that may infect a Visitors or Purchasers computer equipment, software, data or other property caused by persons accessing, using or downloading www.warehouse14.co.uk, or from transmissions via emails or attachments received from Warehouse 14 or its licensees and affiliates;

• all representations, warranties, conditions and other terms which but for this notice would have effect.

The Site is provided on an “as is” and “as available” basis and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.

Nothing in these Terms shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

You are responsible for any breach of the Terms by you and will be liable for any loss or damage suffered by Warehouse 14 as a result.

You are responsible to read instructions, manuals and other documentation supplied with the goods  carefully. Warehouse 14 is not involved in the manufacture of the goods and will not advise on their use or operation or the manufacturer's guidelines. You are advised to use all products safely and in accordance with the manufacturer's guidelines.

The Site is directed to UK visitors and consequently Warehouse 14 cannot guarantee the Site complies with laws and regulations of any other countries or territories.

16. Notices

Unless otherwise expressly stated in these Terms and conditions, all notices from you to us must be in writing and sent to our registered office shown earlier in the Terms and all notices from us to you will be displayed on our Site from time to time or you will be notified via email.

17. Waiver

If we fail at any time to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

18. Force majeure

Where we are prevented from or delayed in carrying out obligations under these Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance of our obligations shall be postponed for the period of time that the circumstances continue.

19. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Third party rights

No provision in these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21. Entire agreement

These Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Terms and any documents expressly referred to in them.

22. Law, jurisdiction and language

Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

Last update on 11/12/2023 at 15.53.